T-Mobile in Edison, NJ Open now

Reviews about T-Mobile

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  October 10, 2019, by Mitul Agrawal
  They don’t know how to believe with customer. Its not about me but while waiting in que i have seen they are misbehaving with other customers. I would rather gone to other tmobile store
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  May 28, 2019, by Semeon Arthamonov
  Worst office of the worst company, ever! It took me more than 5 visits and numerous calls to customer service to transfer from Simple Choice to T-Mobile One. Reps were unable to change my plan, so they suggested to open a new account, transfer all lines and then close the old account. They couldn't give me a final statement for the closed account right away on Aug. 17 and suggested to wait until it appears on the system so I can pay the remaining balance. At first, instead of the family plan for all lines I was put into a separate $70/month plan for each line, so I came back on the next day and it was resolved quickly, however soon after that I discovered that data on some of the lines was not activated. This was resolved after a call to customer service. After the old account was closed, I had no access to view my balance for my old account online and I haven't received any closing statement, so on Aug. 25 I have visited an office to pay the remaining balance and was assured that I have no remaining balance. One month after, on Sep. 22 I have received a statement for the old account for Aug 13 - Aug 18, where I was charged $40 for 5 days with a due date on Sep. 23. Ok, since I had no chance to pay this bill online I have visited the office on Sep. 27 and statet clearly that I want to make a payment to my closed account. One week later on Oct. 02 I have received a notice from a collection agency that my old account has an unpaid balance. The same day I called customer service and I was told that my payment somehow was not applied to my old account, but they will fix it right away. On Sep. 11 I have noticed unusual Autopay amount on my new account, and guess what, this payment appeared on my new account. I have called customer service and requested that the payment should be applied to the old account. However, over the phone they were not able to verify that my old account finally has no balance due since, because (and I am not joking here) I can confirm my identity with 4 digits of SSN only when contacting them regarding my new account, not my old account. This forced me drive to the office again, just to make sure that there is no any balance due on the closed account. And I'm not sure that the story ends here.